Troubleshooting
If you cannot find a solution in the troubleshooting table, contact Framery support.
| Issue | Cause | Solution |
|---|---|---|
| DOOR | ||
| Door is leaking sound | Door is sagging | Straighten the door |
| A gap between the door and threshold | Straighten the door | |
| Lock latch is stuck | Lock latch screws are fastened too tight | Loosen the handle screws |
| Door does not close properly | Door is not adjusted | Straighten the door |
| Uneven office floor | Check the floor level and move the pod to a new location | |
| Threshold is installed the wrong way around | Reinstall the threshold correctly | |
| Door blocks the pathway | Door closing speed is not adjusted | Adjust the door closing speed |
| After handedness is changed, the door does not close | Lock latch is not flipped | Flip the lock latch |
| SOUND INSULATION | ||
| Pod is leaking sound | A gap between the back glasses | Check that the back glass screws are installed and tightened |
| The upper door gasket is not installed | Install the upper door gasket | |
| Back or side glass gaskets are not installed or installed wrongly | Check gasket installation | |
| Exterior panels are not tightened | Check that the exterior panels are installed properly | |
| Acoustic panels are not installed | Check that all the acoustic panels are installed | |
| Door is leaking sound | Door is sagging | Straighten the door |
| A gap between the door and threshold | Straighten the door | |
| ELECTRICS | ||
| The presence sensor does not work | Exterior tablet cable is blocking the core unit | Install the exterior tablet cable properly |
| No electricity in the pod | Pod power cord is not connected | Check that the pod power cord is connected to a working power outlet |
| Pod power cord is connected to a faulty power outlet | Connect the pod power cord to another power outlet | |
| Internal power cord is not connected to the power unit | Check that the power cord is connected to the power unit | |
| 24V cable is not connected to the power unit | Check the connection to the power unit | |
| No electricity in the power outlet inside the pod | Cable connections are loose or not connected | Check the connections in the power unit and under the table |
| Touchscreen is not responsive or screen is fully black | HDMI cable is not connected to the touchscreen or core unit | Check that the HDMI cable is connected to the touchscreen / core unit and power cycle the pod |
| Lights are not working | Cables are not connected to the core unit | Check the connections in the core unit (3.1, 3.2 & 4.0) |
|
The presence sensor does not work properly |
Check that cables are not blocking the core unit | |
| Fan is not working | Roof modules are not connected to each other with the cable | Connect the roof module cable properly |
| Occupancy lights are not working | Cables are not connected to roof modules | Check that the occupancy light cables are connected to the roof modules |
| Cables are not connected to the core unit | Check the connections in the core unit (10.1 & 10.2) | |
| FURNITURE & INTERIOR | ||
| Table is wobbly | Table or table leg screws are not tightened properly | Tighten the table and table leg screws |
| Table leveling foot is not adjusted | Adjust the table leveling foot | |
| Monitor arm is wobbly | Monitor arm screws are not properly tightened | Tighten the monitor arm screws |
| EXTERIOR PANELS | ||
| Exterior panels are not aligned properly | Inconsistent tightening and / or incorrect installation of the exterior panels | Make sure that all exterior panel screws are correctly tightened and the panels are properly in place |